SUPERVISION I VBS104

LEARN SUPERVISORY SKILLS TO TAKE THE NEXT STEP UP IN YOUR CAREER

Develop skills to supervise staff, whether as foreman or supervisor of a small team; or heading a larger group of work teams. This course is practical and covers techniques and skills commonly covered in text books and certificate courses designed to train supervisors and team leaders in the workplace (e.g. the classic problem solving technique).

 

If you don't know what the problem solving technique is, or struggle to understand and motivate staff you are directly in charge of; you probably need this course.

 

    People management is big business and offers a huge variety of career opportunities. Wherever there are groups of employees; supervisors are essential. Supervising is a valuable skill that can be learned and developed. Supervisors of all levels are required in every industry and company. The career opportunities are unlimited. Supervisory skills in one industry can be transferable to another. A good supervisor can make the difference between having happy and unhappy employees and can make a big difference to team performance.

    COURSE STRUCTURE

    There are 10 lessons as follows:
    1. Introduction - Organisational structures & responsibilities.
    2. Understanding the work place - Government and private personnel departments, unions.
    3. Communications and human relations.
    4. Motivating employees.
    5. Organising the work place.
    6. Problem solving techniques.
    7. Discipline, complaints and grievances.
    8. Interviewing, recruitment, training.
    9. Work place safety.
    10. Dealing with management/worker participation/ report writing/ staff meetings.

    Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.


    Duration:     100 Hours (Nominal Duration).

     

    Aims

    On successful completion of the course you should be able to do the following:

    • Explain and create an organisational chart.
    • Describe the five basic kinds of Unions.
    • Report on what you expect to achieve by practicing good human relations.
    • Define objectives, goals, tasks to be achieved.
    • Describe what steps should be taken before re organising a section or department?
    • Draw up a work area for an office, factory etc.
    • Show step by step how you would work through the problem solving technique systematically, in order to determine a good way of dealing with this problem.
    • Write a diplomatic letter to a union in response to a complaint.
    • Draw up a suitable advertisement for a position of a "Salesperson"
    • Explain the methods most frequently used to train new employees.

    Scope of a Supervisors Role

    This varies from job to job; but commonly, a supervisor would be expected to do the following:

    • communicate with employees,
    • give directions,
    • dictate letters,
    • set production goals and check performances,
    • give interviews,
    • communicate with other supervisors,
    • write reports and read them,
    • check mail,
    • attend meetings,
    • make decisions about new projects,
    • decide or contribute to decisions about promoting or demoting staff.

     

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